--- title: "Wisepay Issues" url: "https://great-sankey-high-school.schudio.com/news/2019-11-28-wisepay-issues" school: "Great Sankey High School" --- # Wisepay Issues 28 November 2019 Some parents have recently reported problems with Wisepay, this was an issue that the school had no control over. Please see the response from Wisepay below: “During the weekend there were some issues with the WisePay servers. Many customers experienced performance issues as a result. These problems also resulted in secondary issues which; in some cases resulted in missing shopping cart items and parents receiving blank order confirmation emails. The primary and secondary technical issues have now been resolved and we will complete work to restore any identified missing payments within the database by the end of the day. Further we have made underlying technical changes to reduce the chances of any similar issue recurring. If you noticed any missing payments or transactions this week, please check again as they should now be resolved.” [ Chester University Trip](https://great-sankey-high-school.schudio.com/news/2019-11-26-chester-university-trip) [Scarlet Fever Letter ](https://great-sankey-high-school.schudio.com/news/2019-12-12-scarlet-fever-letter) ### Our School - [Welcome from the Executive Principal](https://great-sankey-high-school.schudio.com/our-school/headteacher-s-message) - [Our Values & Ethos](https://great-sankey-high-school.schudio.com/our-school/our-values) - [Virtual Tour](https://great-sankey-high-school.schudio.com/our-school/virtual-tours) - [Our Staff](https://great-sankey-high-school.schudio.com/our-school/staff) - [News](https://great-sankey-high-school.schudio.com/news) - [Admissions](https://great-sankey-high-school.schudio.com/our-school/admissions) - [Open Evening](https://great-sankey-high-school.schudio.com/our-school/open-evening) - [School Performance Information](https://great-sankey-high-school.schudio.com/our-school/results) - [Ofsted Information](https://great-sankey-high-school.schudio.com/our-school/ofsted-information) - [Policies and Reports](https://great-sankey-high-school.schudio.com/our-school/policies-and-reports) - [Governance](https://great-sankey-high-school.schudio.com/our-school/governance) - [Work For Us](https://great-sankey-high-school.schudio.com/recruitment) - [Prospectus](https://great-sankey-high-school.schudio.com/our-school/school-prospectus) - [Omega Multi Academy Trust](https://great-sankey-high-school.schudio.com/our-school/omega-multi-academy-trust) - [Contact Us](https://great-sankey-high-school.schudio.com/contact) ![Great Sankey High School](https://files.schudio.com/great-sankey-high-school/images/logo/Omega_Part_of_Logo_White_Mono.png) **Great Sankey High School** Barrow Hall Lane Warrington Cheshire WA5 3AA Tel: 01925 724118 Fax: 01925 727396 Email: ## Follow Us - [Facebook](https://www.facebook.com/GreatSankeyHS/) - [LinkedIn](https://www.linkedin.com/company/omega-multi-academy-trust) - [Instagram](https://www.instagram.com/great_sankey_high_school/) ## Translation © Copyright 2016–2026 Great Sankey High School School & Trust Websites by [ ![Schudio logo](https://great-sankey-high-school.schudio.com/img/logo/light.png) ](https://www.schudio.com/) Update cookies preferences